Last updated: 22nd May 2025

At MARSUPIUM TECHNOLOGIES PRIVATE LIMITED (“IPF“), we are committed to creating a safe, supportive, and trustworthy marketplace where Indian parents can buy and sell preloved childcare products. This declaration outlines our role, your rights and responsibilities, and how we work to protect both buyers (“Customer“) and sellers (Merchant“).

• Platform Role
  IPF is a neutral facilitator. We do not own or sell any of the products listed. Our role is to enable seamless discovery, communication, payment, and delivery between buyers and sellers. We partner with Delhivery and Porter for at-home pickup and delivery, and we manage payments through an escrow system to ensure a secure transaction process.
• User Verification & Listing Oversight
  We require phone number and email verification to prevent fake or spam accounts. While we do not vet every product, our team periodically reviews listings and may request additional photos or videos if a product lacks adequate information. Community reports help us monitor and take action on suspicious listings.
• Product Authenticity & Condition
  The responsibility of accurately describing the product rests with the Merchant. IPF does not guarantee the authenticity or condition of items but facilitates communication and evidence-sharing to help resolve disputes fairly.
• Payments & Escrow System
  When a Customer makes a purchase, the payment is held in escrow by IPF. Once the item is delivered, the Customer has two days to raise an issue if the product does not match the description, photos, or chat details. If no issue is raised, the payment is released to the Merchant on day 3.
• Return & Refund Policy
  
  • If the product is not as described: Customer can initiate a return within 2 days of delivery. The Merchant bears the return shipping cost.
  • If the Customer changes their mind: A return is only possible if the Merchant agrees to it. In such cases, the Customer bears the return shipping cost.
  Returns must be supported by photo/video evidence and chat history, which IPF may review to determine eligibility.
  For detailed policy on cancellation and refund, please refer to the Cancellation and Refund Policy
• Shipping & Damage ResponsibilityIPF partners with Delhivery for all logistics. Merchant is responsible for packaging the product securely. If an item is damaged during transit, the liability rests with IPF. We advise taking photos/videos before dispatch as proof of condition.
• Fees & Charges
  • Listing is currently free.
  • Customer may be charged shipping and GST, based on charges from our delivery and payment gateway partners.
  • Merchant does not pay any commission for now, but this may change in the future.
• Fraud Protection & Safety
  To ensure a safe marketplace:
  • Payments are held in escrow for 2 days after delivery.
  • Merchant is encouraged to provide photos/videos before dispatch.
  • Users can report fraud or misuse via the app. IPF investigates such reports using available chats and transaction records.
  • Verified violators are banned from the platform.
• Data & Communication Policy
  We store chat conversations and transaction history to assist in dispute resolution and improve platform safety. IPF does not sell or misuse user data and follows strict confidentiality protocols.
• Dispute Resolution
  All disputes are reviewed by the IPF team. Our resolution is based on:
  • Product listing information
  • Chat history
  • Photos/videos submitted before and after delivery
  IPF’s decision in such matters will be final and binding for both parties.