Last updated: 22nd May 2025

At MARSUPIUM TECHNOLOGIES PRIVATE LIMITED (“IPF“), we’ve partnered with Delhivery to make shipping hassle-free for both buyer parent (“Customer“) and seller parent (Merchant“). Here’s how the process works:

• Seller Address Collection – When listing a product, Merchant is required to enter their pickup address. This is where Delhivery will collect the product from once it’s sold.
• Buyer Address Collection – Once the Customer completes the payment, they are prompted to provide their delivery address. Shipping is only enabled for this confirmed address.
• Pickup and Delivery by Delhivery – Delhivery handles at-home pickup from the Merchant and at-home delivery to the Customer, making the process smooth and convenient.
• Packaging Guidelines
  • Merchant must pack the product themselves.
  • If a Merchant requests Delhivery to pack the product, the extra cost for packagin assistance will be born by the Merchant, we strongly recommend self-packaging.
  • Sturdy boxes can be sourced from local scrap stores at a nominal cost.
• Shipping Label Requirement
  • A shipping label will be sent to the Merchant via the platform.
  • Merchant must print and paste this label on the package. This label is critical for tracking and warehouse processing by Delhivery.
• Pickup Scheduling
  • Once payment is confirmed, we contact the Merchant within 24 hours.
  • Pickup is generally scheduled within 1-2 days of payment, can only vary sometimes in case of Merchant unavailability in which case it is communicated and confirmed by the Customer
  • In transit time can be between 1 - 15 days depending on the location of the product
• Seller Payouts
  • After delivery of the product to the Customer, we provide a 2 day window to the Customer to analyse the product and raise cocerns, if any.
  • If case of no concerns, the payment is transferred directly to the Merchant’s UPI ID registered on the platform.